IT Support Technician: Software Options for Help Desk

IT Support Technician: What is the difference between an IT professional standard and a certification?

Words are powerful. There may not seem to be much difference between ‘certification’ and ‘standard’, but they have different meanings, and they have different purposes:

Upskilling is possible through certification, usually in a specific technology. You might benefit from this if you wish to become an expert on a particular topic, you want to keep up with the latest developments, or you want to refine your expertise in a particular area.

In contrast, a professional standard (also referred to as ‘professional registration’) acknowledges your IT competence, based on the skills, knowledge, and experience you already possess.

In contrast to certifications that impart knowledge and expose you to new theories and technologies, registration requires you to prove that you have real-world experience in those areas.

The specific nature of certifications means they are granted by a variety of institutions, from professional societies and universities to industry bodies and membership associations, as well as private organizations and technology suppliers.

A registration can only be granted by an industry authority that regulates the industry since its purpose is to raise industry standards as a whole. Professional registrations are then transferable across roles, sectors, and countries.

BCS, The Chartered Institute of IT, offers a professional registration called Registered IT Technician (RITTech), which is awarded to individuals who are competent and trustworthy digital professionals. We have nearly 2,500 professionals in the RITTech community, making it the fastest-growing professional registration at BCS.

The certification focuses on a specific skill, but registrations like RITTech demonstrate your commitment to work to high ethical standards, contribute to the entire industry, and be an active member of the community.

RITTech is a technology company.

You perform vital work to build and maintain our digital world using this independent competency standard.

RITTech also stands for so much more! You demonstrate caring about what you do, understanding the impact you have on the industry, and keeping your skills current by benchmarking your abilities against the professional RITTech standard.

Having the capability and proving it are two different things. With RITTech after your name and a spot on the public RITTech register, there’s no better way to confirm to employers and customers that you’re the right person for the job.

A career profile for IT technicians

As technician gains new skills and IT certifications, they can enhance their effectiveness at work and their career prospects. There are many certifications available in the field, but the following are some of the more significant ones:

• Microsoft, Cisco, and CompTIA A+/Network+ certifications
• A foundation for ITIL
• Microsoft Certified Solutions Expert (MCSE)
• Microsoft Certified Professional (MCP)
• Certifications as an HDI-Support Technician

Options to Help Desk Software for Customer IT Support

A good help desk software will provide a great customer experience and have an effective ticketing system. Here are the best options for your business’s help desk.

• ServiceDesk Plus IT support solutions

The ManageEngine ServiceDesk Plus solution provides IT help desk support. On-premises and cloud versions are available. Using ITSM workflows, also allows your IT support technician teams, to develop best practices and includes code-free customizations and smart automation. Integrated with tools like Outlook, Jira Service Desk, and Microsoft Teams, ServiceDesk Plus helps streamline processes.

Plan prices range from $495 to $1,195 annually, with add-ons available to enhance the experience even further. A custom plan tailored to your IT support team’s specific needs is also available.

• HelpDesk ticketing system for your IT support Teams

According to its website, HelpDesk is a simple ticketing system for IT Help Desk Service teams. Manage all email communications within a single app to save time on customer support tasks. The customer support system makes it easy to create tickets from emails, collaborate with other teams, and automate repetitive tasks. The system allows communication via email only for now. Multichannel support can be provided, however, by integrating it with other tools such as LiveChat.

HelpDesk’s base plan starts at $4 per month per agent and includes reports, collaboration tools, and a shared inbox. Plans for teams cost $19 per agent per month and include advanced features such as multiple mailboxes and LiveChat integration. We can also create a customized quote according to your company’s requirements. The team plan is also available for a free 14-day trial.